Arlingtons Guest House

Last updated: September 2025

Graham Clench is the data controller and is responsible for your personal data (referred to as "we", "us" or "our" in this Privacy Policy).

Information We Collect

Personal Information

• Name and contact details for bookings
• Email address for correspondence
• Phone number for booking confirmation
• Payment information for reservations
• Card details only held by WorldPay/SagePay

Website Usage Data

• IP address and browser information
• Pages visited and time spent on site
• Cookies and similar technologies

How We Use Your Information

Booking Services

• Processing reservations
• Confirming bookings
• Managing payments
• Providing guest services

Communication

• Sending booking confirmations
• Responding to inquiries
• Providing customer support
• Sharing important updates

Legal Basis for Processing

Contract Performance

Processing necessary for booking and accommodation services

Legitimate Interests

Website functionality, customer service, and business operations

Consent

Marketing communications (where you have opted in)

Data Sharing

We may share your information with:

Payment Processors

Worldpay/SagePay for secure payments

Review Platforms

TripAdvisor and Google Reviews

Booking Systems

Reservation management platforms

Your Rights Under GDPR

Right to Access

Request copies of your personal data

Right to Rectification

Correct inaccurate information

Right to Erasure

Request deletion of your data

Right to Restrict Processing

Limit how we use your data

Right to Data Portability

Receive your data in a usable format

Right to Object

Object to certain data processing

Cookie Policy

We use cookies to enhance your browsing experience:

Essential Cookies

Required for website functionality

Analytics Cookies

Help us understand website usage

Marketing Cookies

Deliver relevant advertisements

Contact Information

For any privacy-related questions or to exercise your rights, please contact us:

Policy Updates

We may update this privacy policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email. Please check back regularly to stay informed of any updates.